![]() ![]() You may need to repeat this a few times to get it unlocked. To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+) to turn off its water lock. Some Fitbits include a water lock mode, which disables the screen and button(s) from responding to touches and swipes. Verify your Fitbit isn’t in water lock mode If your Fitbit isn’t charging, check out this article: Fitbit Versa not charging? What to do if your Fitbit won’t charge Once you fully charge your Fitbit, try seeing if the screen now shows up and is responsive. It’s better to charge your Fitbit via a wall outlet than your computer’s USB ports due to some limitations on your computer port’s power. Also, please pay attention to the charging pins on the charging unit–they should be clean, even, and not pushed in. If your Fitbit isn’t fully charged, place it on its charger and wait for it to reach its total capacity. How do I get my Fitbit repaired or replaced under warranty?.Contact Fitbit customer support about problems and warranty info.How do I turn off and shut down my Fitbit?.Fitbit stuck on looking, searching, or device not found? Here is how to fix it.Change your Fitbit’s clock face using the Fitbit app.Make sure your Fitbit isn’t in water lock mode.Connect your Fitbit to the charger and let it charge uninterrupted.Restart (reboot) your Fitbit using the side button(s.). ![]() These can block the ambient light sensor. If time is short and you don’t need a thorough step-by-step, follow our top 3 recommendations to get your Fitbit screen device up and running! 10 Do you see error code 001 on your Fitbit screen?.8 Change your Fitbit clock face to a standard face.6 Check your display brightness settings.3 Verify your Fitbit isn’t in water lock mode.
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